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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of product information and specific product typesindustry accepted terminology, codes and abbreviations for the major categories of tourism, travel, hospitality or event products and servicesfeatures and benefits of tourism, travel, hospitality or event productsmajor product categories:accommodationbanquets and cateringconferences and incentivescruisingfood and beveragevehicle rentalwholesale and touringsales or operational needs for product information in the tourism, travel, hospitality or event industry relating to: booking a supplier service for the customercredentials of the tourism operator in minimising negative environmental, social and cultural impacts hiring special equipmentissuing air ticketsissuing crew documentationissuing customer documentation for tourism, travel, hospitality or event productspromotional productsproviding specific product information and advice for destinations, food and beverage, or events and functionstravel add-ons: flight fuel emissions offset fee (‘carbon neutral’)pre-payment of baggage chargespre-payment of in-flight mealspre-travel seat selectiontravel insuranceplanning functionspreparing quotationsprocessing and monitoring event registrationsprocessing a reservation from a customerprocessing financial transactionsproviding advice on customer use of new technologiestravel insurance products:primary components of the Financial Services Reform Act 2001 and organisational responsibility for supplying product disclosure statements and providing accurate information on the provisions of the insurance policymethods to obtain product information:accessing and reading promotional information, such as travel guide books, product brochures or product updatesaccessing the internet and intranetattending professional development activities: product launchespromotional seminarstrade showsworkshopsconferences familiarisationscontact with other organisations: suppliersprincipals tourist information officesformal studyinformal discussions with colleagues and customersliaising with trade and general mediapersonal on-site observation or explorationreading or listening to trade and general referenceswatching television, videos or filmssources of specific product informationspecial jargon or specifications:common abbreviations used in the tourism, travel hospitality and event industriesindustry terminology and codestechnical capacity of equipmentuse of the 24-hour clockrisks relating to the sale or operation of tourism, travel, hospitality and event products:fluctuations in exchange rateslimitations in participation due to:incapacity, age, disabilityspecial licence requirementsnon-operation of the productproduct price increaseproducts that cause negative environmental, cultural or social impacts:damage to environmentally or culturally sensitive areas or sitesdamage to roads, tracks and fire trailsdisturbance or injury to faunaintroduction of exotic and feral speciesnoise disturbance to the local communityphysical damage to florapollution from vehicle emissions and unmanaged wastetrivialisation of culturesafety risk to customer in participating in activitiesseasonal non-availability of the productunclear product provision, deposit, payment and cancellation terms and conditionsunclear product, tax and levy costs.